Help

Registration

I cannot register as my email already exists

Please use the forgot password function on the home page. You will receive an email containing a link to reset your account password.

Registration

I have registered successfully but I cannot log in as my email has not been validated

You should have received an email after registration with a link to validate your email. Please check your spam/junk folders.

Registration

I want to book on behalf of somebody else, should I register an account in their name?

You should register an account for yourself. Once logged in there is an option to book an appointment on behalf of somebody else.

Appointments

My appointment is marked as pending.

Some clinics require appointments to be approved before you can attend. If an appointment is marked as pending please check back later to see if it has been approved. Note: Some clinics are automatically pre-approved and will display the approved marker immediately.

Accounts

I cannot access my account, it says my password is incorrect.

Click hereto reset your password. You will receive an email containing a link to enter a new password.